What's New
Retail
Weekly Clock In/Out Print – The Weekly Clock-In/Out Details In Clock-Out Print toggle is being added in Back Office. If enabled, the clock-out print generated will have the clock out details for the entire week.
Tip Feature For Retail – Tip functionality is being added to Retail POS, enabling customers to add a tip during the checkout process for both Sale and Authorization (Auth) transaction types, either as a predefined percentage or a custom amount.
Payment Sound – The Payment Sound feature being added enhances the POS experience by providing audible feedback for key payment actions. When a payment is successfully completed, a confirmation sound is played to notify the user instantly. Similarly, distinct sounds are triggered when a payment is voided or deleted.
Online Ordering
E-Gift Card Self & Gift Purchase – Introduced two purchase options for Gift Cards in Online Ordering: Buying for Yourself and Send as Gift.
Consumer
KDS Serve Printer – Added Serve Printer support in KDS, allowing configuration of a dedicated printer and enabling automatic ticket printing when the Serve action is triggered.
Enhancements
Back Office
- Runner Ticket – You can now configure a printer with the type Runner in Back Office. Once set up, you can generate a Runner receipt in POS.
- Octopus Pickup Notification – When a pickup order through Octopus is ready, the customer can now be notified.
- Modifier Grouping (also Online Ordering in KDS and Custom App) - Enhanced POS, CDS App with updated Cut & Modify modifier grouping, introducing structured headers (e.g., Left/Right Half, 1/3, 1/4 sections) for improved clarity and consistency across order displays. Additionally, modifiers handling mandatory, optional, and included items is standardized across these platforms to align with the updated grouping flow.
Notes for Online Delivery Orders - Special Notes has been updated to Show Notes.
Order Status In Phone Status Screen - The Prep Status column has been added to the Phone/Web Orders tab and displays the KDS name holding the order as well as when the Order is Ready or Done, providing clearer visibility into Order progress
Integration Hub
Octopus: Customer Notifications – Enabling SMS and/or Email notifications for the Customer. This also applies to Retail.
- The Send Notification to Customer toggle in Octopus settings must be enabled, and the Text add-on in Account License settings must be purchased and enabled.
- Role Restriction – Adding the option to restrict access to the Integration Hub and its features based on Role.
- Dash Solutions: Proxy Number is now Employee ID – In the Dash integration, the Proxy Number field has been replaced with Employee ID as the unique identifier for Employee records. All data exchanges with Dash will now reference Employee ID instead of Proxy Number
POS
Enhanced Check Status Search - This upgrade improves the POS search bar by allowing staff to locate checks not only by Check Number (existing functionality) but also by Customer Name and Phone Number. The enhancement streamlines workflows for dine-in, take-out, online, and phone orders, making check lookup faster and more intuitive
Payments
EBT Balance on Receipt – When payment is completed for EBT menu items, the EBT Balance will be printed on Merchant and Customer receipt copies
Inventory
Central Transfer Request By Account – The displayed Store/Warehouse/Kitchen options will be based on the access provided to the Enterprise Account User.
Import/Export – Improvisation Phase 2
Performance Optimization for Menu Item
Minimal Sheet – Status Bar will be available along with the spreadsheet data
Bug Fixes
- Resolved an alignment issue where a one-page PDF report was displaying incorrectly.
- Fixed a big where an Employee tip amount on the Back Office dashboard was incorrect.
- Fixed a bug where column selections would reset when navigating away from a report.
- Resolved a Tip Adjustment discrepancy in reporting.
- Fixed a bug where the Update option becomes greyed out immediately after updating payroll.
- Fixed a bug where COGS and Recipe Information not pushing Inventory between Stores.
- Fixed a bug where receipt units were disappearing when configuring the Menu.
- Fixed a bug where Enterprise level users would have access to all available stores during an Inventory Transfer (as opposed to just assigned locations).
- Resolved a calculation issue where when Auto Discount and Coupon were applied together and the Include Modifier toggle was enabled, the discount amount was incorrect.
- Fixed a bug where when a Customer’s phone number didn’t include a country code, messages were not delivered when the QR code was scanned.
- Added +599 as a Country Code option in Online Ordering.
- Fixed a bug where batch was not settled despite all indications displaying otherwise.
- Resolved a duplicate charge discrepancy for a single check.
- Fixed a bug where failed batch checks were not appearing in the Batch/Tip screen.
- Fixed a bug where the Surcharge was only charging the amount over Pre Auth.
- Fixed a bug where when scanning a receipt barcode, an error appeared instead of the corresponding check.
- Fixed a bug where the payment log was not working correctly during check closure in each sale.
- Resolved an issue in Zebra Label Template 2 receipts where menu items, modifiers with more items added, and notes were overlapping.
- Fixed a bug where open modifiers were printing as ‘undefined’ on all receipts.
- Fixed a reporting bug where the Approved By field appeared empty in the Discount Report after changing the service type and closing the sale.
- Fixed a Receipt Printing Discrepancy where the Change Due was not displaying and formatting wasn’t consistent.
- Fixed a Reporting bug where when using Front End Template 2 with Medium-Size Font, the price for menu items was not printing in the Order Summary.
Support
If you have any questions or experience any issues after updating, please contact Support:
- Support Page
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