Back Office: Online Ordering - Stores
Sign into the Back Office.
On the left-side Navigation Panel, click Enterprise. Then click Online Ordering.

On the Online Ordering page, click Stores. The Stores page appears.

The Stores page displays a table containing the list of stores under the Account, with the following columns:

No (Number) – The stores will be marked with serial numbers.
Name – The name of the store will be mentioned.
Status – Indicates whether the store is Active or Not Active.
Actions – Click the three dots ••• (available only for Active stores), with options for Settings (the store’s general Online Ordering Settings page), Throttling (the store’s Online Ordering Throttling Settings page), and Delivery Zones (the store’s Delivery Zones Settings page).

General – Set the following:
- Store Name - Greyed out (cannot be updated).
- Phone Number – Greyed out (cannot be updated).
- Store URL – The URL of the store appears.
- Description (Optional) – Brief description of the store - such as a tagline or catch phrase - with an option to show the description on the page’s banner. Select the Show description on banner box to display the entered Description text on the banner.

- Store Logo and Banner Back Ground. Click the image upload (document icon with up arrow
), and a file navigation pop-up appears. Navigate to where the image is, then double-click the image or single-click and click Open.
- Accepted image files are in JPG OR PNG format only. Maximum 2MB file size. Recommended resolution: 400px by 400px for Logo, and 1300px by 280px for Banner.

- Store Address – To edit the displayed address, navigate to Back Office Settings > Store Settings > Location.

- Ordering Hours – Set the following:
- Select the Time Zone from the dropdown.

- For the three tabs (Store Time, Delivery Time, and Pick Up Time) – Displays a table with the Day, From, To and Status columns.
- Set the hours of the store (From and To, in HH:MM AM/PM format) by clicking on the Day’s corresponding clock icon to set the Hours, Minutes, and AM/PM.
- The To time cannot be prior to the From time.
- Status – Click the day’s corresponding button to toggle between Open or Close.

- Holiday Hours – If Enabled (YES), then specific single days can be set with special Open hours (from Open to Closed) - or as Closed. Check the Recurring box to repeat this date for every subsequent year.
- Example: In the below image, Christmas Day (12/25) is set as Closed with recurring every year.
- Select Delete (trash can icon at the end of a row) to delete the Holiday from the online ordering schedule.

- Order Settings – Enable (YES) or Disable (NO) the following toggles for the store:

- Enable Delivery – If Enabled, enter the Min Spent Amount (the minimum required on a bill for the customer to be able to order Delivery. If Disabled, deliver will not be available for the store via Online Ordering.

- Enable Pickup – If Enabled, the Pick Up order type will be available for the store via Online Ordering. If Disabled, it won’t be available.
- Enable Curbside Pickup – If Enabled, the Curbside Pickup order type will be available for the store via Online Ordering. If Disabled, it won’t be available.
- Enable ASAP Order – If Enabled, then ASAP (As Soon As Possible) will be available as a Delivery option from the store via Online Ordering. If Disabled, it won’t be available.
- Enable Future Order – If Enabled, set the Limit on the amount of Time (Days and Hours) in advance an Online Order can be placed. If Disabled, it won’t be available.

- Days – Enter the limit on the amount of days (numbers only), or use ▲▼ to change the value.
- Hours – Enter the limit on the amount of hours (numbers only), or use ▲▼ to change the value.
- Check Out – Enable (YES) or Disable (NO) the following toggles for the store:

- Display Inclusive Tax – If Enabled, the inclusive tax will be displayed in Online Ordering carts. If Disabled, it won’t be displayed.
- Enable Menu Item Notes – If Enabled, customers can include item notes when in Online Ordering. If Disabled, the option to add Notes will be unavailable.
- Enable Coupon Code – If Enabled, the promo/coupon code field will be available during Online Ordering checkout so promo/coupon codes can be used. If Disabled, it won’t be available.
- Disable Tips – If Enabled, the Tip field won’t appear. If Disabled, the Tip field will appear on the payment page for the customer to add any tip before payment.
- Enable Charge Display Name – If Enabled, 3 additional fields will appear (Charge Name, and Amount or Percentage). The service charge based on the Amount/Percentage will be applied to the Customer’s check and appear on the Checkout page – with. If Disabled, the additional fields won’t appear and the service charge won't be applied.

- Charge Name – Enter the name of the service charge as it will appear on the check.
- Amount – If the charge will be a flat fee, enter the Amount here (or 0.00 if not a flat fee).
- Percentage – If the charge will be based on a percentage of the check, enter the Percentage here (or 0.00 if not a percentage).
- Payments – Enable (YES) or Disable (NO) the following toggles for the store:

- Online Payment – If Enabled, the Sale and Authorization checkboxes appear. If Disabled, online payment won’t be available.

- If Sale is selected, the Batch process will be completed automatically and a ‘Do you want to continue?’ pop-up will appear for confirmation.

- If Authorization is selected, the Batch process will be done manually.
- Accept Credit Cards – If Enabled, credit cards will be accepted for online ordering payments for the store. Select the corresponding checkbox of the credit cards that the customer will be notified are accepted: Visa, American Express (AmEx), MasterCard, Discover, JCB, Diners Club International. If Disabled, credit cards won’t be accepted as payment for Online Orders at the store.

- Accept Cash Pay – If Enabled, Cash will be accepted as payment for Online Orders. If Disabled, it will not be accepted.
- Accept Gift Card – If Enabled, Gift Cards will be accepted as payment for Online Orders. If Disabled, they will not be accepted.
- Require Payment Before QR Menu Orders – If Enabled, payment will be required before any QR Menu Order. If Disabled, payment will be taken after a QR Menu Order.
- Notifications – Enable (YES) or Disable (NO) the following toggles for the store:

- New Orders Notifications – If Enabled, the Email field appears where you enter one or more email addresses that will receive copies of new order notifications. If multiple email addresses are being entered, then separate each one with a comma (,). If Disabled, copies of new order notifications will not be sent.

- SMS Notification – If Enabled, the checkboxes for Pending, Confirmed and Cancelled Orders appear – along with the Phone Number field. Check the corresponding boxes of the Order statuses to send copies of alerts for when updated. In the Phone Number field, enter the phone number(s) to send copies of the alerts to. If multiple phone numbers are being entered, then separate each one with a comma (,). If Disabled, SMS notifications will not be available.

- Digital Gift Cards – If Enabled, Customers can purchase Digital Gift Cards from the Online Ordering website . The Limit Amount field will be displayed where the Customer can set the spending limit for Gift Cards (only numbers will be allowed). If Disabled, Gift Cards cannot be purchased from Online Ordering.

- Links – Select the corresponding checkboxes of each app to link them (Facebook, Twitter [X], Instagram, TripAdvisor, and Yelp).

The store’s Delivery Zones Settings in table format, with the following columns:
No (Number) – Displays the serial number.
Name – Displays the name of the location.
Delivery Charge Cost – Displays the charge amount to deliver from the location (pre-defined under Delivery settings).

Related Articles
Gift Cards on Online Ordering
Introduction Gift Card functionality lets restaurant customers to buy and present prepaid cards to be used for their payments in their favorite restaurants (stores). In this document, steps to follow to activate gift card functionality for a store, ...
Online Ordering Version 1.3 - Release Notes
Stripe Dispute Process · The process of deducting the corresponding amount is retrieved from the relative store merchant accounts during fraudulent transactions Latitude and Longitude Updated in the Backoffice Settings · The ...
Combo Discount in Online Ordering
Implementation in Back Office: Page Navigation: My Stores >> Products/Items >> Discounts >> Mix and Match A toggle option “Combo” should be included in the Mix and Match discount screen. The new settings for defining the combo items should be ...
Online Tip Categorization
Implementation in Back Office: Page Navigation: My Stores >> Reports >> Sale Recap It is necessary to show the delivery tip and the pickup separately. For the online tip below the Tip/Gratuity section, a drilldown should be provided. User ...
Back Office: Online Ordering - Batch
Sign into the Back Office. On the left-side Navigation Panel, select Online Ordering. On the Online Ordering page, click Batch. The Batch page appears, which displays a table view of Batch transactions. Note: You can conduct a Search, filter by ...