Subscribe and Configure in Back Office (BO)

Navigation: Log into BO and select a Store, then select Marketplace

1. On the Marketplace page, select Browse and Subscribe Integrations

2. On the Integrations page, select the corresponding Add button for Chowly (under the Online Ordering section).
- For a Store to have Chowly available at all locations, Chowly must be enabled for each specific location which must have its own unique API Key.

3. After adding the Chowly integration, it will appear on the Current Integrations page (when selecting Configure and Manage Integrations on the Marketplace page).

4.Identify the Chowly row, then select the corresponding Settings (gear) button under the Actions column.

5. On the Chowly pop-up window that appears, under the Settings tab:

1. Enter the Chowly API Key. It will be unique for each store and be provided by Chowly to the stores. If the Store doesn’t have a unique API Key, contact Chowly directly

2. Set the Store Delivery Time. This is the estimated arrival time for a Chowly customer’s order.

3. When the API Key and Delivery Time have been set, click Save.
   

6. Under the Action tab, click Publish Menu. The store’s menu items will be published to Chowly.

7. To Hide any Menu Item(s) in Online Ordering:

1. Select the Store in BO.

2. Navigate to: Products/Items > Products/Items.

3. Under the Menu Items tab: select the Menu Item’s corresponding three dots (•••) button under Actions then select Edit.
   

4. On the Update Menu Item page: under the Visibility section (it can be selected on the right-side pane), ensure Hide Menu Item in Online Order toggle is enabled (set to YES).
   

5. After Update is selected, navigate to the store’s Chowly integration and select Publish. The item selected to be hidden in Online Ordering will not be visible in Chowly.

6. Any changes to the menu items should be first published to POS and in online order before syncing to Chowly

8. Order Received Through Chowly

When an online order is received through an Online Ordering Platform, this order will be sent to Chowly which will push this order to iPad and POS. Once it’s accepted on iPad and POS, the acknowledgment will be sent.

1. Once an online order takes place through the Third-party (Chowly Partners), Chowly will transmit this Order to the POS system.

2. Through the app, the Order is confirmed by the Store within 30 seconds.
   

3. When the Order is received through Chowly, it will be directly sent to the Kitchen for preparation and the same order will be on the Active Order page in POS simultaneously. An Estimated Time will be sent to the online ordering platform via Chowly if it’s configured in the Back Office or Online Order Admin.

Notes:

• -  Future orders are held within the Chowly system, until the calculated time (60 mins) required for order preparation before the promised time, and it will be directly sent to the Kitchen for preparation. The same order will be in Active Order page in POS simultaneously.

• -  Discounts will not be applicable for Chowly. When attempting to apply a discount, the message ‘You will not be able apply discount for this order since its from online aggregator’ appears.

• -  Since the check cannot be altered in Chowly - gift cards, tax exempt, open item, and gratuity options are also disabled.

• -  Manual cancellation of an Online Order is not allowed in Chowly. Here: the Void button will be disabled, so manual cancellation cannot be performed. When attempting to Void a Chowly order, the message ‘You will not be able to void this order since its from online aggregator’ appears. Only an Automatic Online Ordering Cancellation can take place when the POS is offline for more than 20 mins.

• -  Serving Size - Only one Serving Size will apply to one Menu Item. Multiple serving sizes cannot be added for a single item.

  • >  To add another Serving Size for a particular menu item, create a new Menu Item with another serving size

  • >  When menu item has multiple serving sizes, delete those serving sizes for that Menu Items and enter the amount as $0. Then you will be able to create those serving sizes in the Mandatory Modifier screen. While creating the modifier you can provide the price of the modifier, and this will be displayed when you choose this item. When a menu item already has a modifier, then this cannot take place.

• -  Sort Menu Config - When you want to align/sort/order the Categories in the Ordering Platform:

  1. In Back Office (BO) settings, select the Sort Menu Config option (with a Store selected in BO, select Products/Items > Sort Menu Config)

  2. Arrange the Categories as needed by clicking-and-dragging.

  3. When the Categories are arranged, click Publish The arranged categories will be published in Online order by clicking on Publish Your Menu Changes in POS option, after this click on the Publish Menu Items in the Chowly Integration in Store Settings to get displayed in ordering platform. By default, the Categories will be listed in Alphabetical order.

• -  Available and Restriction Time will not be applicable in Chowly. The timing will be displayed based on the Store’s Opening and Closing Hours. A Menu Item can be restricted by enabling the toggle Hide Menu Item in Online Order.

• -  Suspend Until - This feature is currently not available, as per BO operations.

• -  Modifiers - Below are the modifier changes being made specifically for Chowly.

  • >  Modifier groups must be unique for mandatory & optional (E.g. Modifier group A cannot be available in both mandatory & optional. It can be either in mandatory or optional)

  • >  You can add the same modifier to different groups of mandatory modifiers. 
    

  • >  Included Modifiers will not apply to Chowly. Included modifiers being added to an order will be based on the store to decide.
    

  • > Minimum and Maximum will be applied to mandatory modifiers. For optional modifiers the Minimum will be 0 and Maximum will be the number of modifiers in that group.
    

  •  Example: if there are 3 modifiers in modifier group A & 2 modifiers in modifier group B, the maximum quantity will be 5.

• - Service Type - Phone Order ToGo / Delivery (only for Chowly)
  

• - Editing an Order - whenever any Order (sale) takes place:
  

• It appears as a line item in the New tab.
  

• Select the Check and then click on Edit.
  

• You will not be able to add menu items once the order is received through Chowly. If attempting to edit the order by adding a menu item, the system will not allow you to add the menu item and the error message ‘You will not be able modify this order since its from online aggregator‘ appears.
  

• You can select Payment. When the payment is made through online payment gateway then the due balance will be 0, and you can click Submit. This will close the Check and then the Check will be moved to the Closed tab.
  

- Note: Cash transactions are disabled by default in Chowly. Only Card payments will be accepted.