Managing Order Connect Providers

Managing Order Connect Providers



Navigation: In the Back Office, select Order Connect > Manage Providers

The Manage Providers page displays two tabs: Providers and Actions.

Providers
Actions
Providers
The Providers tab displays the available providers with their status and status. Each provider will include a Settings (gear) icon.
  1. Note: We currently support these providers in Order Connect: Grubhub POS, DoorDash POS, Uber Eats, GloriaFood, SkipTheDishes, Foodhub, and Fantuan. We are looking to add providers in the future.

  1. Select a Provider's corresponding Settings. A pop-up appears with the Provider's logo and name, along with fields to enter your account credentials for the Provider.
    1. Please note: fully integrating a Provider with Order Connect may take up to 24 hours.

  2. After entering your credentials, there will be one or more toggles you will need to set. Note: after configuring a Provider, you can enable or disable these toggles but must click Submit again.
    1. Two-Factor Authentication - Enable Two-Factor Authentication (2FA) to add an extra layer of security to your account. Users will be required to enter a verification code, in addition to their password, when signing in.

  3. Reminder: Once a Provider is Connected, you cannot update credentials or enable/disable the toggles. To modify or deactivate credentials, a Support Ticket must be submitted.

  4. After entering the credentials and setting all toggles as needed, click Submit.

  5. Saved credentials will be submitted to our team for configuration.
Actions
The Actions tab lists all Providers currently connected to the Store. The names of these Providers will be displayed along with the options Connected and on the right side the option has Pause and Resume.

  1. By clicking Pause, the popup opens and it shows the default Pause duration and by clicking the default Hour and clicking the Confirm Pause the pause is activated.
    1. By clicking Custom, the (in minutes) field appears to enter the custom amount of minutes with the statement '[Provider] will be paused for next (in minutes) minutes' to confirm the amount of time to Pause. When ready, click Confirm the Pause the is activated.


    2. If a Provider is disconnected: it will automatically disappear and be disconnected in the Actions tab, and its Orders will no longer be received in the POS.
    3. The Status is set to Connected by default, the, which means the Provider is active (Connected) and Orders can be received from them.
    4. If it is (Paused), and no orders will be received in the POS.
    5. Based on the status (Connected or Paused), it will be clearly indicated under each Provider's name with the appropriate icon (a check mark for Connected or Pause logo for Paused)
      1. By, enabling Pause the popup to confirm or cancel the action will appear, stating if you choose to Pause that you will no longer receive orders. This appears when clicking Confirm Pause.
      2. By clicking Resume the popup to confirm or cancel the action will appear, stating that you will start receiving orders if you choose to Resume. This appears when clicking Resume.

  2. After that, you can set the Order Platform Price Level for Menu Price Level, and Modifiers Percentage.

  3. Click Save to save your changes.

  4. When ready, click Order Connect Sync to reflect these changes in Order Connect.
    1. If you do not set the Order Platform Price Level directly, simply click Order Connect Sync to publish the store’s Menu Items. Any latest updates or changes needs to click on the to Order Connect Sync then the new changes are updated to Order Connect.