From - To (Date and Time Range): The range indicates the period covered by this report.

Check Count: This shows the total check count during the From and To date range. This will appear only when Guest/Checks toggle is enabled in Report Settings. Check Void won't be included.

Guest Count: This shows the guest check count during the From and To date range. This will appear only when Guest/Checks toggle is enabled in Report Settings.

Cover Count: Based on the Category, Sub-Category or Menu Item, the count will be incremented. This works on the Sale Recap Settings toggle (when enabled this value will be displayed).

1. Calculation: If any Item configured in the category, sub-category or a menu item is placed, then the cover count is 1.
   
2. In Sale Recap Report settings, if user set category Salad as cover item. Then application will calculate the items which are sold from Salad.
   
1. Scenario 1: If Caesar Salad sold on the Check, then the Cover Count is 1.
   
2. Scenario 2: If Caesar Salad and Coke sold on the Check then the Cover Count is 1.
   
3. Scenario 3: If Caesar Salad, Garden Salad and Coke are sold on the Check then the Cover Count is 2.
   
4. The Total Cover Count in Sale Recap would be 4.
   

Average Per Check: The average for per check in currency (Total Amount / Total Checks).

Average Per Guest: The average for per guest in currency (Total Amount / Total Checks).

Sales

This shows the Total Sales which contains the following information:

Gross Sales: The value of All Sale – Non-Sale Revenue, which = Sum of All Tender + Gross Void + Discount + Discount tax + Void Discounts + Void Discount Tax

Net Sales: The result of gross revenue minus applicable sales returns, allowances and discounts, which = Gross sale – tax – void – discounts – discount tax – void discount – void discount tax.

Non-Taxable Net Sales: The Non-Taxable Net Sales which are Menu Items which have a zero amount.

Grand Sales: The displays the Grand Sales which = Net Sale + Tax, and will only appear when the Grand Sale toggle under Sale Recap Report Settings in BO is enabled.

Gross Receipt: The Gross Receipt, which = Sum of all Tenders and will only appear when the Gross Receipt toggle under Sale Recap Report Settings in BO is enabled.

Gross Void: The Gross Void (inclusive of tax), which = the Total price (menu item price + tax) menu item and modifier are voided and will only appear when the Gross Void toggle under Sale Recap Report Settings in BO is enabled.

Net Void: The Net Void. (exclusive of tax), which = the Total price (menu item price) menu item and modifier which are voided will only appear when the Net Void toggle under Sale Recap Report Settings in BO is enabled.

Tax: The total tax amount

Tax Exempt: The tax-exempt amount.

Item Service Charge: The Item Service Charge.

Taxes

This displays all the Taxes that takes place.

The Tax section has the columns such as Tax Name, %, Net Sales, Amount and Tax Exempt.

Tax Name: The Name of the Tax

Finally, the Total Tax Collected for Amount and Tax-Exempt column will be displayed.

After Total Tax Collected line item, Rounding Off will be displayed for Amount Column alone.

All tax split-up (Name, %, Net Sales, Amount and Tax Exempt) will appear in the Sale Recap report only when the Tax Split-up toggle is enabled in Sales Recap Report Settings in BO.

1. If disabled, then all the taxes will be displayed in the single line along with the calculations in Sale Recap Report.
   

Only Rounding Off and Tax Exempt will be displayed here.

%: Displays the tax percentage calculated.

Net Sales: Displays the Net Sales for this tax, and will appear only when the Tax with Net Sales toggle is enabled in Sales Recap Report Settings in BO.

Amount: The tax amount.

Tax Exempt: The tax exempt (Refund Tax appears by default), and will appear only when the Tax with Net Sales toggle is enabled in Sales Recap Report Settings in BO.

OTHER PAYMENT(S)

Remaining payments other than credit card transactions will appear here.

When Other Payment Split-Up is enabled in Sale Recap Report settings, then all columns such as HA Payments, Loyalty, Cash, Gift card, Online Payment, Others will appear. This includes HA Payments, Loyalty, Cash, Gift card, Online Payment, Others.

The Total will be available at the bottom.

PAYMENT SUMMARY

The payment summary includes summary for Credit Card, SideCC and Other Payments along with its Total.

By default, all the above 3 fields will appear.

FUTURE ORDER

These items will appear by default:

Advance Payment in Cash: Received the amount prior to the delivery order date.

Advance Payment in CC: Cash advance by using the credit card.

Payment Completed: Overall payment completed orders.

Past Order Advance Payment: When no value is present for the above four-line items then 0.00 will be displayed.

NONSALE REVENUE

The Non-Sale revenue includes Gift Card Sold/recharge, House Account Sold/recharge, Delivery Charge Cost, Membership Sold/Recharge, Gratuity and Online Order Service Charge along with its Total amount.

The Delivery Charge includes Driver Compensation and Store Compensation, and delivery compensation should be clickable.

Non-Sale Revenue = GC Sold + HA sold + GiveX sold + Gratuity + Delivery Compensation

DISCOUNT

The discounts include the Check Discount, Item Discount and its Total followed by Saving Tax, Discount Tax, Void Discount, Void Discount Tax, Cash Reward and Discount in Non- Sale Revenue will be displayed.

SUMMARY

The summary includes Opening Balance, Paid In, Paid Out, Tip Paid Out, Cash Drop, Cash Expected and Over/Shortage.

This even shows the Negative values as well (over/shortage alone).

DEPARTMENT SUMMARY

This displays the amount in sales made from each and every Department - with the Total from all Departments' sales at the bottom. This section will only appear when the Department Summary toggle is enabled in Sale Recap Report Settings in BO.

CATEGORY SUMMARY

This displays the amount of sale made from each and every Category - with the Total from all Categories' sales at the bottom. This section will only appear when the Category Summary toggle is enabled in Sale Recap Report Settings in BO.

HOURLY SUMMARY

This displays the amount of sale made during each and every Hour- with the Total from all Hours' sales at the bottom. This section will only appear when the Hourly Summary toggle is enabled in Sale Recap Report Settings in BO.

Till Details

Navigation: Log into the BO for your Store, then select Settings > Payment > Till Settings

 

For the Restrict Partial Payments toggle: if enabled (set to YES): if Global Till is enabled, then partial payment cannot be allowed in different Tills.

Note: This is only for Global Till.

Till Details - POS

Navigation: Log into POS, then select Operations > Till Management > Reports

If Global Till is enabled, the Till Details option will appear in the Cashier Out Report screen.

1. Note: It will be disabled by default.
   

1. The Cashier Out report will be generated for the selected cashier’s sales made in all the Global Till.
   
2. Upon enabling the Till Details toggle: the report will be generated for all a cashiers’ sales made in the respective Global Till.
3. When Till Details is enabled:
   
1. The Till Numbers will be listed in the drop down instead of Cashier’s name.
   
2. The Till created date and time and the Till closed date and time will be displayed.
   
   
4. If Till closed time is not available, then the last sale created time will be displayed.
   
5. All the details available in the Cashier Out report will be displayed in the UI and in the receipt. [Sales, Taxes, Payment Summary, Till Summary, and all Sale Summary]
   
6. When the option Till Detail is enabled and sent to print, the Till name/Device name will appear on the Receipt. The Cashier’s name will not appear.
   
7. The option Till Detail will not be displayed when the Global Till is disabled.
   
8. Note: Hold and closed till details will not appear in Till reports. Only active till details will appear. 
   

PRINT

By selecting Print  you can print the report. There are options for Cashier Out and Close Day at the bottom of the screen.

Cashier Out

Note: Only employees with the proper role and permission settings have access to Cashier Out.

When Cashier Out is selected, the application will verify whether any till is in Active status. If the Till is in Active status, the alert message 'You have an active till. Do you want to close the till?'  appears - with Yes and No options.

1. If No is selected, the alert message will be closed, and you will not be able to complete the Cashier Out process.
2. If Yes is selected, the alert message will be closed, and you will be taken to the Active Till screen where you will be able to close the Till.

If Cashier Out is selected after closing the active till, then the values in the sale summary will revert to zero (0.00). When an employee clicks on the Cashier Out option, the application will verify whether any open Till or open check are available.

1. If any active check is available, then the message 'You have active check(s)' appears.
   
   
   
2. If any cashier has open Till, then the message  '<Node name> haven’t closed the till' appears.
   
   

If Cashier Out is selected, the message 'Do you want to print the cashier out?' appears - with Yes and No options.

1. If Yes is selected, you will be able to print the Cashier Out report.
   
2. If No is selected, you won't be able to print the Cashier Out report.
   
3. If Yes and No are selected, the message 'Cashier out saved successfully' appears.
   
   

Close Day

1. This is the last step before ending user Business Day. You will be able to select multiple employees / users from the Sale Recap Summary screen, with information based on selections.
   
   
2. Note: Only employees with the proper role and permission settings have access to Close Day.
   
   
3. When Close Day is selected:
   
   
1. The system will validate if there are any Active Checks, Open Tills, Offline Transactions, Offline status of iPads, Untipped transaction on the respective business date.
   
   
2. A pop-up with the message 'Do you want to close the day' with Yes and No options appears.
   
   
   
3. If Yes is selected, the Close the day Checklist screen appears. If No, the window will be closed.
   
   

Bank Deposit Amount

Navigation: Log into the BO for your Store, then select Settings > Payments > Till Settings

 

The Bank Deposit amount is configured under the Till Settings tab.

1. Click + Bank Deposit.
   
   
   
2. On the New Bank Deposit pane that appears: enter the Deposit Amount and Business Date, then click Save.
   
   
   
   
   
3. The Deposit Amount will appear with the Bank deposit amount line item highlighted in green with a green check mark.
   
   

 

Active Checks

1. If there are no active checks: a green check mark  appears.
   

1. If there are active checks: the warning message 'You have <count> active checks' with an exclamation mark  appears.
   
   
2. Click the warning message, and you will be taken to the Active Checks screen. You can either Void or Cash the checks.
   

1. To void all transactions: click Void
2. To cash out all transactions: Cash
   
3. To close each sale separately: click Cancel and go to the sale in check stats screen
   

Offline Transactions

If there are no offline transactions: a green check mark  appears.

1. If there are offline transactions: the warning message 'You have <count> offline transactions' with an exclamation mark  appears.
   
   
   
   
2. Click the warning message, and you will be taken to the Batch/Tip Adjustment screen.
   

Active Tills 

If there are no active tills: a green check mark  appears.

1. If there are active tills: the warning message 'You have <count> active tills' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Active Tills screen, where you can Close all the Tills.
   
   

 

Active Cashiers

If there are no active cashiers: a green check mark  appears.

1. If there are active cashiers: the warning message 'You have <count> active cashier(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Active Cashiers screen, where you can complete the Cashier Out process.
   
   
3. Once a Cashier is selected, the Cashier Out button will be enabled.
   
1. If Cancel is clicked, the pop-up will be closed.
   

Note: The Cashier Out process will not be completed if there are any active checks or active tills.

Un-Batched Transactions

If there are no un-batched transactions: a green check mark  appears.

1. If there are un-batched transactions: the warning message 'You have <count> Un-Batched Transaction(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Batch/Tip Adjustment screen.
   

Un-Tipped CC Transactions

If there are no un-tipped cc transactions: a green check mark  appears.

1. If there are un-tipped cc transactions: the warning message 'You have <count> Un-Tipped CC Transaction(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Batch/Tip Adjustment screen.
   
   

Clocked in Employees

If there are no clocked-in employees: a green check mark  appears.

1. If there are clocked-in employees: the warning message 'You have <count> clocked IN employee(s)' with an exclamation mark  appears.
   
   
2. Click the warning message. You will be taken to the Employee Records screen, where the clocked-in employees are listed.
   
1. Click Cancel, and the pop-up will be closed.

Offline Nodes

The number of POS Nodes which are in offline mode for the Store. It only displays the number of offline nodes, and you can submit close day when this point is in red.

1. Submit: If clicked, the pop-up message 'Close Day Performed Successfully' appears.
2. Cancel: If clicked, the Close Day Checklist screen will be closed.

If any transaction is pending and Submit is clicked, the pop-up message 'Batch is pending. Do you want to open the Batch Screen?' appears, with Yes and No options.

1. If Yes is clicked: the Batch screen will open.
2. If No is clicked: the pop-up will close and you will remain on the current screen without any changes.
   

Batch Tip Adjustment

1. The payments made by customers using the payment methods Cash, Gift card, Side CC, Loyalty, House Account, NMI Tokenization, Castle and Go, Others will not be displayed in the ‘Batch/Tip Adjustment’ screen.
   

1. The payments made by customers using the payment methods Credit Card, SPPax, Dejavoo, Optomany, MPPG eDynamo, Ingenico will be displayed in the Batch/Tip Adjustment screen.
   
   

Processing a Credit Card transaction

1. When a customer’s credit card is swiped or entered manually, the transaction details are sent through the transaction authorization path, during which the issuing bank approves the transaction, and a hold is put on customer funds. This occurs in real-time. Resulting credit card authorization codes are stored in a single file by the credit card terminals or credit card processing platform. This file is known as a Batch.
   
   
2. Later, the second stage: fund transfer occurs. This is when customer credit cards are actually charged. When batch processing is used, the batch of authorization codes is uploaded and processed simultaneously, once a day. This is also known as Closing the batch. Usually, this process is carried out at the end of the workday or business day.
   
   
1. During batch processing:
   
1. The merchant sends the batch of authorization codes to the credit card processor.
   
2. The credit card processor then forwards these codes to the relevant issuing banks.
   
3. As a hold has already been put on customer funds, all that remains is for the issuing bank to release the funds and send them to the processor.
   
4. The processor then forwards the funds to be deposited into the merchant account. This process usually occurs within 48 hours of the transaction.
   
   
3. After the funds are transferred from the user’s bank to the merchant account: the transaction is complete and it will appear on the customer’s next CC statement.
   

1. When the tip amount is greater than the check amount in the batch screen and Apply Total is enabled, the balance amount will be updated to the Tip.
   
1. Example: The Check amount is $7.75, and the Tip is updated with the new Amount at $8.00. The balance amount $0.25 will be displayed in the Tip.
   
   
2. The transactions for which the tip adjustment has been made will be highlighted in green.
   
   
3. When Process Offline is selected, the transactions which were made while offline will be processed. After processing, the red highlight will be removed.
   
   
4. Select Submit Batch. The transactions in the grid table will be processed and submitted to the enterprise’s account. 
   

Apply Total

Device

User

Search

Batch/Tip Adjustment Table

1. Type: Indicates the card type used for the transaction, such as Discover or Visa.
   
2. Check: The check number associated with each transaction, helping to identify each transaction individually.
3. Card Number: Displays a masked card number for security purposes, showing only the last four digits for identification.
4. App Code: Likely refer to an authorization or approval code for each transaction, confirming its approval status.
5. Server: The name of the server or employee associated with the transaction.
6. Amount: The transaction amount for each respective sale.
7. Tip: The tip amount applies to each transaction.
8. Date & Time: The Date and Time indicating when each transaction occurred.
   

1. Total: Displays the total number of checks. 
2. Tip Applied: When a tip is applied, the corresponding check is highlighted in green.
3. Offline: This shows the number of offline transactions that need processing, with the checks highlighted in light red.
4. Total Amount: Displays the sum of the amounts for all listed transactions.
5. Tip: Shows the total of all tips applied across transactions in the batch.
   

Batch Settings

Enable Auto Batch - If enabled, select the Time and the batch will run automatically for that selected Time. If disabled, the batch must be submitted manually.

Batch Submit Device - Select the batch submit device from the drop-down list which is already configured with MPPG device.

Back Office

1. It will be disabled by default
   

POS

1. If the toggle is enabled in BO and the batch is submitted in POS, the Batch report will automatically be printed for submitted Checks.
   
2. If the toggle is disabled in BO and the batch is submitted in POS, Batch report won't be printed after submitting the batch.
   
3. The payments made via Credit Card, SPPax, Dejavoo, Optomany, MPPG  eDynamo, and Ingenico will appear in the Batch/Tip Adjustment screen.
   
   

Payments

1. If the customer prints the batch before Submitting batch, then user can take the batch print. 
2. Based on the Backoffice option, the Batch print will be print after batch.  
3. The batch will print only for the Manual Batch.  
4. If user process Offline transaction, it will not print. 

1. Ticket No: This likely represents the transaction or receipt number assigned to each sale, helping in tracking and managing individual transactions.
2. Card No: The last four digits of the customer's credit or debit card used for the transaction. The rest of the number is masked for security reasons.
3. Amount: The total amount charged to the customer's card for the specific transaction.
4. Tip Amount: The additional tip amount added by the customer, if any, over the base transaction amount.
5. Actions: This column provides options for performing specific actions related to each transaction. The red trash icon here suggests a delete or void option, allowing the user to remove a transaction if needed.

Batch Settle Date

1. User can place sale in POS, check will go to the batch screen and tip can be adjusted. Click Batch Submit, and all the payment will be processed.
2. User can complete the auth transactions by clicks on Submit Batch button.  
3. Under batch screen, all the success and offline transactions will be displayed.
4. Tip for the transaction can be changed or applied in the batch screen before batching.

Batch Settle Date and Status

1. Batch Completed - After the batch is processed, this status will appear at the bottom of the screen in the following format:
   
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch Completed (status in green)
   
   
   
2. Batch In Progress - If the batch is processing, this status will appear at the bottom of the screen in the following format:
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch In Progress status should be in green color.
   
   
2. While the batch process is in progress, the Submit Batch button will be disabled and can't be clicked.

1. Batch Incomplete - After the batch is processed, this status will appear at the bottom of the screen in the following format:
   
   
1. Last Batch Started
   Batch transaction Day [Yesterday], and Date and Time formats as configured in BO
   Batch incomplete - Resubmit Batch (status in red)
   
   

1. Batch Status will appear for MPPG and Tempus payments.
   
2. MPPG payments do not apply to POS, so the Batch Settle Date feature is not available for POS
   

Refund

Note: Only Employees with the proper Role and Permission settings have access to Refund.

Navigation: Log into POS, then select Operations > Refund

Refund is the repayment of money to the customer.

After a sale is placed then perform close day but then want a refund on the payment:

1. Navigate to the Refund screen.
   
   
2. The Refund screen displays all the checks place on the selected date in a table format with the following columns:
   
1. Time: The Date and Time indicating when each transaction occurred.
2. Check No: The check number associated with each transaction, helping to identify each transaction individually.
3. Server: The name of the server or employee associated with the transaction.
4. Card Number: Displays a masked card number for security purposes, showing only the last four digits for identification.
5. Customer: Name of the customer should be displayed.
6. Amount: The transaction amount for each respective sale.
   
   
   
7. If a check is not selected but Refund is clicked, the message 'Please select the check' appears - with a Done option to close the message.
   
   
   
3. To find a specific Check: enter the Check Date / Number in the Search bar then press Search. The Check will appear in the table.
   
1. If no sale is made for the selected date, a pop-up with the message 'No Checks Found' will appear - with a Done option to close the message.
   
   
4. When a Check is selected then Refund without Receipt or Refund is selected, the Refund pop-up will be displayed where you can provide the amount to be refunded to the customer and the payment type.
   

Refund Reasons

The pre-defined Refund Reasons are configured in the Back Office. 

Navigation: Log into the Back Office for your Store, then select Products/Items > Reasons

Refund Reasons in the POS system are pre-configured in the Back Office, allowing users to select from these predefined options when issuing a Refund. You can choose any one of the pre-defined Refund Reasons - or create a new Reason.

For more information: see the Reasons Knowledge Base Article.

Refund Menu Items

1. Select a Check then select Refund Menu Items.
   
   
   
2. The Order screen appears and displays the full Check with all Menu Items - along with the Refund Check and Refund Items options.
   
   
   

Refund Check

If Refund Check is selected:

1. The Refund screen appears - which displays the Amount of the Check along with all the available payment types.
   
   
   
2. Enter a Reason for the refund before selecting a Payment Type.
   
1. If you attempt to select a payment type before entering a Reason: the pop-up message 'Provide reason for Refund' appears - with Done to close the message.
   
   
   
3. Enter the Amount to be refunded (type it out or use the number pad), then select a Payment Type.
   
   
4. With an Amount entered and a Payment Type selected, a pop-up with the message 'Do you want to refund?' appears - with Yes and No options.
   
   
   
5. Select Yes. The pop-up will be closed and the Refund Success pop-up appears - with Done to close the pop-up.
   
1. If No is selected, the pop-up will be closed and the Refund process will be cancelled.
   
   
6. Click Done, and you're returned to the Refund screen.

Refund Items

If Refund Items is selected, you can refund a specific Menu Item price.

1. Select the Menu Item to be refunded, then click Refund Item.
   
1. If Refund Item is clicked without having already selected an Item, the message 'Please select any menu item' will be displayed with a Done option to close the message.
   
   
   
2. The Refund screen appears - which displays the Amount of the Item to be refunded along with all the available payment types.
   
   
   
3. Enter a Reason for the refund before selecting a Payment Type.
   
1. If you attempt to select a payment type before entering a Reason: the pop-up message 'Provide reason for Refund' appears - with Done to close the message.
   
   
   
4. Enter the Amount to be refunded (type it out or use the number pad), then select a Payment Type.
   
   
5. With an Amount entered and a Payment Type selected, a pop-up with the message 'Do you want to refund?' appears - with Yes and No options.
   
   
6. Select Yes. The pop-up will be closed and the Refund Success pop-up appears - with Done to close the pop-up.
   
1. If No is selected, the pop-up will be closed and the Refund process will be cancelled.
   
   
7. Click Done at the bottom-right of the Order screen, and you're returned to the Refund screen.