POS: Uber Eats Integration

POS: Uber Eats Integration




For more information on the Uber Eats (UE) Integration, see the Uber Eats Knowledge Article.


Uber Eats Orders Appearing in POS

Once an Order is placed from Uber Eats, the message ‘You have 1 online order’ appears in POS. The Check will be listed under the Active tab within the Check Stats section.
  1. Customer Name – The customer’s name from the Uber account.
  2. Type – Shows UBEREATSDELIVERY.
  3. Time Open – The time the Order was placed in UE.
  4. Check Total – The value entered from BO (including inclusive and exclusive taxes). It will not include the uber service charge & delivery fee.

  5. The Driver and Driver Status columns appear under the Check Status section in POS.
    1. For Uber checks, the Driver column always appears as Assigned (Uber assign Drivers from their end).
    2. The hyphen (-) symbol appears within the Driver Status value to indicate Uber checks.



Paycheck


When Pay Check is selected, the Payments screen appears.
  1. The check can be closed only by selecting the UE Payment then pressing Submit.
  2. After clicking Submit, the check will be closed and moved to closed tab.
  3. You cannot Delete, Adjust or Split a UE check, but you can exit the check and move to a different screen.
  4. When the UE Check is opened, the Order sent to kitchen icon appears next to the Menu Item.

Re Print Check

After selecting a Check from the Active tab, you can reprint it from the store’s printer by selecting Re-print check.


Opening A Check 



When a Check is opened, you can view info about it (see above screen with Uber Eats at top-left).


Additional Functionality

  1. A UE check cannot be voided, discounted, modified, etc. Whenever a customer tries to modify a check, the following pop-up will appear:
    1. Void – ‘You will not be able to void since it is from Online aggregator’.
    2. Discount – ‘You will not be able to apply discount for this order since it is from Online aggregator’.
    3. Modify – ‘You will not be able to modify since it is from Online aggregator’.

  1. Under the Menu option, the following 3 options (EBT balance, Print, Resend to kitchen) will be enabled while the rest of will be disabled.
    1. Resend to kitchen - The menu items from the check will be resent to kitchen again.

  2. When a check is opened, the Service Type will appear as Delivery and cannot be changed. If attempting to change the Service Type: a pop-up with the message ‘You will not be able to change the service type…’ appears.

  3. Menu Items cannot be deleted. If attempting to delete a Menu Item, a pop-up with the message ‘You will not be able to delete the menu item…’ appears.

  4. The Customer cannot be changed. If attempting to change or remove a Customer, a pop-up with the message ‘You will not be able to change or remove the customer…’.

  5. Split Check and Split Seat will be disabled.


Closed Tab


Upon submitting the active Check, it will be moved from the Active tab to the Closed tab.
  1. The user who closed the Check appears in the Server column.

  2. The Check Summary shows Table No as Uber Eats.
  3. The customer details appear in the top left section: address, phone number, email address.
  4. Server - The user who closed the check appears within the Check Summary.
  5. The order summary will field the store date (the value configured in BO), not including platform fee and delivery charge.

Re-Print Check

After selecting the check from the Closed tab, select Re-Print Check to reprint it from store printers.

Re-Open Check

  1. Select Re-Open Check, and it will be moved from the Closed tab to the Active tab, where you can Open the Check as-usual.
  2. Once the Check is closed by clicking Submit, it will be moved back to the Closed tab.


Refunding Uber Checks



After the Close Day operation, Uber checks will be available on the Refund screen.
A normal Refund is accepted and can be initiated using store payment methods – Cash, Gift Card, etc.).
A refund without a receipt (Refund Without Receipt) will also be accepted.
Refunding select Menu Items will not be accepted. If Refund Menu Items is selected, a pop-up with the message ‘You will not be able to refund…’ appears.
​

Note:
  1. Only online payment will be allowed with UE, while Payment Void and Check Void are not possible.
  2. UE will not allow Pick-up orders.
  3. If payment delete is selected, the message ‘You will not be able to delete this payment…’ appears along with Done button. Upon selecting Done, you are returned to the Payment screen.


  4. You cannot make payment using Cash or Card through POS. Payments can be made using Card on an online platform and thus if any Payment Method is chosen in POS, then a Payment Error pop-up appears with the message ‘No more payment needed’ along with the Done button.

  5. The options Tax Exempt, Add Gratuity, Discount and Print will be disabled and thus not available.

    1. Taxes: There is a separate calculation for Taxes in UE.

    2. Example: If a menu item has tax, then 15% of the sub total will be calculated as Taxes and Fees on the Uber side wherein 15% will be the Service Fee which will be taken by UE and the actual Tax for that menu item $1.30 will be send to us.
      1. From the above image: it is shown that Menu Item cost is $20, and Taxes & Fees is $4.30 (but the actual Tax for that menu item from us is $1.30. From that 15% of the subtotal is calculated as $3 and thus will be taken by UE. Finally, altogether the Taxes & Fees is shown as $4.30).
      2. Here, the info icon (i) is present and - when selected - the Tax details will be displayed.

  6. Inclusive Tax - The inclusive tax for any menu item will not be shown in UE order.

  7. Delivery Fee - When uber drivers are assigned then the Delivery Fee will be taken by UE and there is no link to Cloud POS. If a Store driver is assigned, then the delivery fee will be taken by the store.

  8. Tip - When any Tip is applied in UE and an Uber driver is assigned to that Order, then the Tip will be sent to UE. However, when a Store Driver is assigned to that Order, then that Tip will be taken by the Store.

  9. Service Type - Once an Order is placed through UE, the Service Type cannot be changed.

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