Retail Back Office: Admin - User Feedback

Retail Back Office: Admin - User Feedback

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Navigation: Log in to Back Office Admin, then select User Feedback

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The User Feedback page displays customers' submitted feedback in table format. Select the Time Period then click Apply. The table containing the following columns will have data provided:

Date Created: The date the feedback was submitted [DD-Mon-YYYY format].

Name: The name of the customer who submitted the feedback.

Email ID: The contact Email Address of the customer.

Account Name: For the store that received the feedback, the name of the Account it belongs to.

Store Name: The name of the Store that received the feedback.

Product Rating: The score rating the customer provided for the product they received.

Support Rating: The score rating the customer provided for any support they received.

Comment: Any additional comments provided by the customer when providing the Feedback.