Types of Refunds

Types of Refunds

How to Refund Without Receipt:

Select “Operation”


Select “Refund”


Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund Without Receipt”


Select the amount you need to refund and select “Type of Refund” and type in a “Reason”


Select “Yes” to confirm the refund


Refund Success


How to Refund Menu Items:

Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund Menu Items”


Select the item you would like to refund and select “Refund Item”


Select “Type of Refund” and type in a “Reason”


Select “Yes” to confirm



Refund is Success


As Shown: Item has been refunded



How to Refund with Receipt:

Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund”


Refund the amount needed and type in a “Reason” and Select “Type of Refund”


Select “Yes” to confirm


Refund Success


Checking the “Refund” Report on the BOH:

Select “Reports” then Select “Refund”, select your “Time Period”, finally click “Run”

 




    • Related Articles

    • Enabling Order Types

      Enabling Order Types: Select “Operation” Select “POS Settings” You will be able to enable/disable the order types After completed, scroll up and select “Save Changes” Changes have now been updated  
    • Back Office: Comparison Report

      Sign into the Back Office and select a Store. On the left-side Navigation Panel, click Reports then Comparison Report. The Comparison Report displays a comparison between two or more (click Compare Time to add more filters, up to a total of 4) ...
    • January 7, 2025 - Features Released

      Back Office (BO) Total Row Uniformity - Phase 2 Supporting Document: ColumnDeselectionRestriction Adding the service types in Comparison report and Enterprise Dashboard Supporting Document: ServiceTypes_DashboardReporting OLO If store & pickup hours ...
    • Back Office: Comparison Report

      Sign into the Back Office and select a Store. On the left-side Navigation Panel, click Reports then Comparison Report. When a Dashboard tab has a Time Period dropdown: Today – The report will run based on Today’s store business date. Yesterday – The ...
    • October 30, 2024 - Release Notes

      Features Released Check Not Synced Icon in Check Status Attachment: CheckNotSynced_09032024 Service Charge Inclusion for Refunds Attachment: ServiceChargeInclusion_Refund_09032024 Driver Cashier Out Report Attachment: CashierReportDriver_10292024 ...