Retail POS: Void Tab

Retail POS: Void Tab


The Void tab displays Voided Receipts, and you can search by Receipt No (Number). Also, the page displays a table which contains the following columns:
  1. Receipt Number - Receipt Number of the closed Receipts should be displayed
  2. Transaction time - Time of the Receipts closed will be displayed
  3. Customer - Name of the customer will be displayed
  4. Reason - Reason for void should be displayed
  5. Receipt Total - Total of the Receipt will be displayed
  6. Employee - Name of employee handled the Receipt will be displayed
  7. Print Receipt - You can print a Receipt by selecting it then clicking Re-Print Receipt
  1. To the right of a row is View Receipt  - When clicked, the Receipt will be viewed.

The bottom of the table displays the following:     
  1. Receipt Total - Total amount of the Receipts under the Closed tab 
  2. Average Amount - The Average amount of the Receipt under the Closed tab


Before Batch / Before Close Day for Sale and Auth Payments

For Auth payments, before batch and for Sale Payments before close day: when user a receipt is selected then Return is clicked: the Void Item and Void All options appear on the Order screen.


Void All
To void an entire Receipt, select Void All.
  1. On the VOID pop-up that appears:
    1. Select a Void Reason or enter a Custom Reason (mandatory).
    2. The Void Amount is auto-populated and is not editable.
    3. The Customer and their mode of payment will be populated by default, or you can Add a Customer.
    4. Return By will have modes of payment available for the void.
    5. After the amount is Voided, the Void Completed confirmation will appear which displays the Amount Voided with subtotal, Tax and total.

      1. Print Receipt – void receipt will be printed (if a printer is connected).

  2. Done - When clicked, you're redirected to the Order screen


Void Items

To Void particular item on the Receipt, select the items to void then click Void items. The Void pop-up appears, like the above Void All scenario. When done, you're redirected to the Void screen and the selected Retail Item(s) amount will be refunded.

    • Related Articles

    • Retail POS: Exchanged Tab

      The Exchanged tab displays all exchanged item receipts. You can search by Customer Name, or the Date/Number of the Receipt. The displayed table contains the following columns: Receipt Number - Receipt Number of the closed Receipts Transaction Time - ...

    • Retail POS: Layaway Tab

      The Layaway tab displays all Layaway receipts. You can search for a Layaway receipt by the Receipt Number. The displayed table contains the following columns: Customer - The name of the customer attached to the receipt. Receipt Number - Receipt ...

    • Retail POS: Operation - Till Management (Audit Tab)

      Audit Tab Overview In the Audit tab: you can view Check information, such as the Check No (Number), Date, Amount, and Type of action from the cash drop, pay in, pay out, and tip paid out tabs in Till Management. It displays a table which contains the ...

    • Retail POS: Operation - Till Management (Reports Tab)

      The Reports tab under Till Management is used to view the total sales done by the employee in the current system date. The report displays the data about the Total Net Sales, Gross Sale, New Customers, Net Void, and Sale Recap Summary. Print Select ...

    • Retail POS: Membership Payments

      Membership gives the ability to organize Customers into Loyal Customers. By using Membership Account, you will be able to organize and apply Tax exemptions to Members of the group, maintain the account balance, and issue allowances. Membership ...