1. If enabled, the option Till under Till Management will be enabled.
   
   

Set Default Till as Global

1. If enabled, the option Global Till in the Open Till pop up will appear and be enabled by default. It can be disabled later.
   
   

Enable Dual Cash Drawer

1. Will be disabled by default. If enabled, the Dual Cash Drawer will be enabled in POS.
   

2. Set Till with a Dual Cash Drawer
   

1. During the process of setting a Till, the Choose Cash Drawer pop-up appears.
   
   
   
2. For Till Management, see Operation > Till Management, then the Set Till tab. For more information on the Till, see the Till Management Knowledge Article.
   
   

3. Active Till with a Dual Cash Drawer
   

1. When the till type is a User Till, the Till Balance will be incremented only for the respective employee who has created the Till on the Device.
   
2. One user can create just a single Till. 
   
3. Enable Dual Cash Drawer functionality does not apply to Global Till.
   
   
1. The Enable Dual Cash Drawer is enabled. Another employee logs in and creates another Till. If the first employee selects Drawer 1 and the second employee set a Till, then Drawer 1 is greyed out and Drawer 2 becomes available.
   
   
   
2. If the other employee selects Drawer 2, then two active Tills are displayed.
   
   
1. If the same employee logs in and tries to set another Till, a pop-up with the message 'Already have an active till' appears. If the third user attempts to set a Till, the same pop-up appears.
   
2. If the Enable Dual Cash Drawer toggle is disabled, then only one employee can create one active Till. If an employee tries to create another Till, the same pop-up message appears.
   
   

4. Open Cash Drawer with a Dual Cash Drawer
   

1. An Employee can select either Drawer 1 or Drawer 2 (with Cancel option). The selected Drawer will be the one that opens.
   
2. For more information on Open Cash Drawer, see the 

   Open Cash Drawer Knowledge Article.
3. Note: Only Employees with the proper Role and Permission settings have access to open the Cash Drawer.
   

1. This option is used to set the default Card Type in the Receipt Options pop-up on the Order screen.
   
2. The Default Gift Card Type has two options – Gift Card (default) and Factor 4 Card.
   
3. The selected option will be displayed as the default on the Receipt Options screen.

1. Show Digital Receipt Screen – If enabled, then after payment is made in POS and it will display the Digital Receipt screen.
   
2. Show Signature Pad – If enabled, then Signature pad will be displayed, and customer will sign in the appropriate space provided.
   
3. Show CC Receipt Screen - If enabled, the credit card receipt screen will be displayed in pos.
   
4. Print CC Merchant Copy - If enabled, then the Merchant copy will be printed automatically.
5. Print CC Customer Copy - If enabled, then the Customer copy will be printed automatically.
   
6. Once user clicks on Save Changes  overwrite cc settings updates will be saved in POS.
   

Offline Mode

The toggle Offline Mode under POS Settings enables you to switch the device between Offline and Online and will be Disabled by default.

Offline Mode Toggle

1. When the Offline Mode toggle is Enabled, the system works in Offline, which means payments, employee clock in etc. will be stored locally.
   
2. When an Offline payment is made by using Magtek, the toggle will automatically be enabled.
   
3. When Disabled, the system then works in Online mode.
   

Existing Offline Mode

Upon enabling the toggle, a pop-up with the following message appears: 'Your device is offline. Payments will be taken in offline mode. Make sure to authorize your offline payment.  Next network connectivity will be done after 15 minutes.’

Batch Screen Impacts

1. When a Sale is completed while the Offline Mode toggle is enabled: the offline Check will appear on the Batch/Tip Adjustment screen, highlighted in Light Red.
   
   
   
2. When the Process Offline toggle is selected, or Submit Batch is selected while in Offline mode, the Application is in Offline Mode pop up appears.
   
   
   
3. After processing online, the failure checks will be highlighted in a red color on the Batch screen.
   
   
   
4. When the failed checks (red color) are clicked, the ‘Error in [check number], Please contact support to remove them’ pop-up appears.
   

Batch Device Condition

When the network is restored after making Offline transactions (with Offline Mode enabled) from the Batch device, the pop-up ‘Offline payments are available. Do you want to process it?’ appears, with Yes and No options.

1. If Yes is selected, Offline checks will be processed offline
   
2. If No is selected, the pop up will be triggered in POS after 15 mins
   
   
3. Note: The Batch device selected from Application Settings will have the provision to perform the above functionality.
   

When the internet connection is restored with Offline transactions having been made while the system was in Offline mode, the following pop-up will appear on the Batch device: ‘You have [count of] offline transactions in Batch. Make sure to authorize offline transactions in the Batch screen’.

1. The above message will also appear on all POS screens. If there are no offline transactions, the pop-up will not appear.
   
2. The number count of Offline transactions will be updated every 15 minutes in POS.
   
3. Once the checks have been processed, the alert message will be removed from POS.
   
4. Any error / invalid offline checks will also be added along with the valid offline transactions in the alert messages.
   
5. Tips cannot be applied to Offline transactions, and the pop-up message ‘Tip cannot be adjusted for offline checks before clicking process offline’ will appear.
   
6. When the internet connection is restored: the list of Offline checks will appear, along with the Process Offline toggle enabled and the Submit Batch button will be available on the Batch screen.
   
   

Offline Mode Screens in POS

When the Offline Mode toggle is enabled, the following functionalities will not work and the Application is in Offline Mode pop-up appears.

1. Submit Batch, Process Offline, Till, Reports, Audit, Pay In, Pay Out, 86 List, Refund, and Batch/Tip Adjustment.
   

Limitations in POS while the System is in Offline Mode

1. The Back Office to POS connection won’t function (sync won’t be available), and the POS to Redis Server will also stop. Any Checks from a POS Node will not be reflected in other Nodes.
2. After closing a sale in Offline mode, it will not reflect in Back Office Reports.
3. Close Days will not occur. However, the Auto Batch process will still apply for those transactions which are posted to backoffice
4. Till, Report, and Audit won’t work.
5. Refund will not apply. 
6. Memberships, Customers and House account can’t be created.
   

Special Notes

1. When the network is available and if Printers are connected with Intranet and the Offline Mode toggle is enabled, the IP address printers (Kitchen printers, Receipt printers) will continue to work.
   
2. Cash Drawer will continue to function since it’s connected on IP(through Intranet). 
3. When the Offline Mode toggle is enabled, application should allow to perform Clock-in/out or Break in/out and it will stored locally. Once an internet connection is re-established, then it will be posted to Back Office.
4. The system will check the device's online or offline status every 15 minutes.  Once the connection is restored, POS will transfer all offline data to the back office. 

Allow Offline Payment

1. If enabled (default): this toggle enables payments to be accepted without internet, when connection is restored a transaction sync occurs. Offline payments will be allowed and Receipts will be processed offline.
   
   
2. If disabled: payments cannot proceed offline, as offline payments won't be allowed and Receipts won't be processed offline.
   
   
3. During transaction when MAGTEK server is down and POS is online, a pop-up with the message 'Seems like device is offline. Do you want to do offline transaction' appears along with Yes and No options.
   
1. If Yes, the payments will be taken in offline and the message 'Payments will be taken in offline mode. Make sure to authorize your offline payments' appears on all screens. This notification will appear only on the initial occurrence. Then when the system is back online, the notification will be removed.
   
2. If No, offline payments will not be allowed.