Retail POS: Operation - Support

Retail POS: Operation - Support


In POS, select Operation then Support. The Support Operation screen appears. It is broken down by the Download and Status tabs.

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Download Tab

The latest version of the POS is available for download via the Download button.


If you click the Download button, the 'Reload site?' pop-up appears which indicates that there are unsaved changes to the POS, which could be lost if the site is reloaded. You are provided with two options to proceed:
  1. Reload - Reload the site and return to the login screen.
  2. Cancel - Cancel the action and remain on the current page.


Status Tab

Online vs Offline

Displays the status of various connectivity and features: with Online marked with green


and Offline with red
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Network Status

  1. Displays the connectivity of the POS based on its IP Address [with number] and Internet Status.

Cloud POS Status

Displays the following features:
  1. Back Office: The status of Back Office connectivity.
  2. Device Synchronization: The status of all devices being synced.
  3. Database: The status of the database's connectivity.
  4. MPPG: The availability of MPPG payment (applies to Android, but not to Web) and will be dynamic based on the Store Settings.