Retail Back Office: Refund Reports
Navigation: Log into the Back Office for your Store, then select Reports > Refund.
The Refund Reports page displays a Store's Refund activity, based upon your selections.
- Select from the following fields:
- Employee: Select from the list of employees who set the till.
- Payment Option: Select how to filter - By Payment Name or By Payment Type.
- By Payment Name: The Payment Type dropdown appears. Select the Payment Name.
- By Payment Type: The Payment Type dropdown appears. Select the Payment Type, such as Cash, Gift Card, Credit Card (or All types).
- Select the Time Period.
- Click Apply. The below table is populated with data based on your selections, and contains the following columns:
- Date: The date the refund was issued (format based on application settings).
- Receipt #: The number of the Refund Receipt.
- Reason: The reason for the refund.
- Device: The device name from which this refund took place.
- Refund Item: The name of the refunded item.
- Quantity: The quantity of the Refund Item to be refunded.
- Refund By: The user who refunded this receipt.
- Payment Name: The name of the payment type.
- Net Sales: Gross revenue minus applicable sales returns, allowances, and discounts.
- Refund Tax: The tax for refund.
- Total Amount: The sum of Net Sales + Refund Tax.
- Total: The sum of values for the Net Sales, Refund Tax, and Total Amount columns.
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